FAQ

Direct answers to the most common questions about ordering, delivery, returns, and support.

Ordering and Delivery

How long does delivery take?
Delivery times depend on destination and the shipping option shown at checkout. Denmark orders are typically the fastest.

Will I receive tracking?
Yes. Once your order ships, you receive a confirmation email with tracking details.

Are taxes included?
Storefront pricing for Denmark is shown in DKK and includes VAT unless stated otherwise.

Returns and Warranty

Can I return my order?
Eligible items can be returned within 30 days of delivery. Contact support@thehelvet.com with your order number to start the process.

What does the warranty cover?
The 2-year warranty covers manufacturing defects. Cosmetic wear, misuse, and airline-handling damage are not covered.

What if my case is damaged in transit or by an airline?
Please email support with photos and your order number. We will advise on the next step and, where relevant, the correct carrier or airline claims process.

Product and Support

Is the HELVET 55 cabin-size?
It is designed in a carry-on format, but cabin rules vary by airline. Always check your airline’s latest policy before flying.

How do I contact you?
Email support@thehelvet.com or use the contact form on the Contact page. Include your order number for faster support.